bon déroulement de l’opération d’activation des comptes et de téléchargement des dossiers via la plateforme numérique
ALGER – Update on AADL 3 Registration Process
On Wednesday in Algiers, the Minister of Housing, Urban Planning, and City Affairs, Mohamed Tarek Belaribi, provided an update on the smooth progress of activating accounts and uploading documents for subscribers to the third housing program (AADL 3) through a dedicated online platform.
During a press statement following an inspection visit to the National Agency for Housing Improvement and Development (AADL), Minister Belaribi revealed that since the launch of the digital platform on Tuesday, 742,000 subscribers have accessed it to activate their accounts. He emphasized that the process will continue, enabling all AADL 3 subscribers to upload their documents and send them to the Agency.
Additionally, the minister noted that approximately 152,000 subscribers successfully updated their phone numbers through the same platform, which also offers assistance to subscribers who have lost their registration numbers, allowing them to retrieve them easily.
Belaribi praised the contribution of the Ministry of Post and Telecommunications and the Telecom Group of Algeria (GTA) in ensuring a seamless execution of this operation. He stated that access to the platform has been smooth and effective across the country.
The AADL had launched the digital platform specifically for AADL 3 subscribers, providing them with essential services such as account activation and document uploading. To further assist subscribers, a toll-free number, 3040, was made available for inquiries and further information regarding their files.
The minister also checked on the functionality of the AADL’s call center, which has been set up to address subscriber queries. In the first 24 hours following the operation’s launch, over 1,800 calls were received from various provinces throughout the country, primarily concerning technical issues. The representatives of the Agency clarified that the call center operates 24/7, and most of the inquiries focused on accessing the website and the necessary documents to be uploaded to the subscriber’s account.
In summary, the activation of accounts and processing of documents for the AADL 3 housing program is progressing effectively, with substantial participation from subscribers and support from relevant ministries. The dedicated online platform and the corresponding call center serve as crucial resources to ease the process for participants. Both tools aim to streamline communication, provide necessary guidance, and enhance the overall experience for subscribers involved in this housing initiative. Continued improvements and innovations in service delivery are indicative of a commitment to ensuring accessible housing solutions for a wider population.
